- It may be due to a product that became unavailable. In this case, we have likely sent you an email to inform you. Please check your spam or junk mail folder if you have not seen it.
- It may also be a pre-order item. In that case, our logistics team has likely provided you with an estimated delivery timeframe.
If neither of these situations applies to your order, please do not hesitate to contact us so that we can review your order together.
Our Customer Service team is available Monday to Friday, from 9:00 AM to 6:00 PM (excluding public holidays).
You can contact us:
- By phone: +33 (0)4 91 44 61 67
- Via our contact form
We will be happy to assist you.