If your Lulli parcel is damaged, torn, re-taped, opened, or shows any signs of tampering, we strongly recommend that you refuse the delivery and indicate "damaged parcel" as the reason.
The parcel will then be returned directly to our warehouse.
At the same time, please do not hesitate to contact our Customer Service team so that we can assist you as quickly as possible.
You can reach us:
- By phone: +33 (0)4 91 44 61 67
- Via our contact form
Our team will be happy to help.