If your parcel has been returned to the sender, please contact our Customer Service team and let us know which option you would prefer:
- A reshipment of your order, or
- A refund to the original payment method used for the purchase.
If we do not hear from you, your order will be automatically refunded once the parcel has been received and processed at our warehouse.
You can contact us:
- By phone: +33 (0)4 91 44 61 67
- Via our contact form
Our team will be happy to assist you.